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This paper aims to resolve a staffing solution for a purchasing department at the University of Miami to expand a service request bulk purchasing program that generates savings for the university and respective departments.

The well‐known lean Six Sigma methodology is applied to yield consistent results and eliminate unnecessary actions (steps/tasks) by the staff.

The university is able to reduce processing time for a service request from 168 hours to 2.27 by streamlining communication and service request and automating lengthy process steps using a proprietary built workflow intelligence system.

There are limited publications in the field of lean Six Sigma as an approach to staffing solutions.

This paper provides an unexplored practical application of lean Six Sigma to yield a staffing solution.